お客様にしなければならない57のこと PHP文庫 (Japanese Edition) Book PDF, ePub eBook

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Book Descriptions:
サービスはお風呂と同じ、あふれて初めて満足！　レストラン、ホテルの接客業、企業の営業マンなど、どんな業種であってもお客様を心から満足させるためには、商品よりも“笑顔”を売る心がけが不可欠です。本書は、顧客満足を追求する全ての人に、お客様のハートを揺さぶる究極のアドバイスを紹介します。「クレームを言われやすい店員になろう」「苦情の手紙にこそ返事を書こう」「お客様の顔と一緒に、お客様の荷物を覚えよう」「サービスは自動販売機になってはダメ」など、すぐに実践できる中谷流サービス術から、「一流ホテルは、部屋に案内するまでカーテンを閉めている」「病院のサービスは、看護婦さんではなく事務職で決まる」「お客様は商品に詳しい店員より、自分に詳しい店員を選ぶ」「満足度は帰るお客様の背中に出る」など、心にとめておきたい顧客満足の極意まで、サービスのヒントが満載！　お客様の心に花を咲かせるプロフェッショナルになろう！

お客様にしなければならない57のこと PHP文庫 (Japanese Edition) by 中谷 彰宏

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