すごい！ 電話術 聞き出し、伝えて、相手を動かす (PHPビジネス新書) (Japanese Edition) Book PDF, ePub eBook

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Book Descriptions:
ビジネスマンであれば毎日のようにかけている電話。「相手が外出中で何回かけてもつかまらない」「忙しい時に限って顧客からの電話対応で時間を取られてしまう」などの悩みを抱えている人も多いはず。本書では、このような場面で時間をムダにせずに対応するためのノウハウを伝授。「長電話をスマートに切り上げるには」「不満を言い続ける相手にどう対応するか」などの事例について、その対処法を解説する。

すごい！ 電話術 聞き出し、伝えて、相手を動かす (PHPビジネス新書) (Japanese Edition) by 後藤 啓子

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